Shipping policy

Shipping Policy

This Shipping Policy explains how we deliver Products purchased from us online.

This policy should be read alongside our Legal Terms. In the event of any inconsistency between this policy and our Legal Terms, the Legal Terms will prevail. Nothing in this policy affects your statutory rights.

1. Delivery Locations

We currently deliver to addresses within the United Kingdom only.

If you have questions about delivery locations, please contact us before placing an order.

2. Delivery Options and Timeframes

We offer the following delivery options:

Standard Delivery - Estimated delivery time: 4–7 working days after dispatch

Delivery timeframes are estimates and begin from the date of dispatch, not the date of order.

Available delivery options and pricing will be displayed at checkout.

3. Shipping Carriers

We use third-party delivery providers to fulfil orders, which may include Royal Mail, DPD, Evri or other equivalent courier services

The specific carrier used for your order may vary depending on your location, order size, and delivery option selected.

4. Order Processing

Orders are processed after payment has been successfully completed.

We aim to dispatch orders within 3 working days, unless otherwise stated.

Orders are not processed on weekends or public holidays.

You will receive confirmation once your order has been accepted and dispatched.

5. Delivery Charges

Delivery charges (if applicable) will be displayed at checkout before you complete your order.

6. Delivery Timeframes and Legal Rights

We aim to deliver your order within the estimated timeframes provided. However, delivery times are not guaranteed and may be affected by factors outside our control.

Unless otherwise agreed, your order will be delivered within 30 days of order acceptance.

If we are unable to deliver within this period, you may have the right to cancel your order and receive a full refund in accordance with our Legal Terms.

 7. Risk and Ownership

Risk in the Products passes to you when the Products come into your physical possession, or the possession of a person identified by you to take delivery.

Ownership of the Products passes to you once we have received full payment.

8. Delays and Failed Delivery

If delivery is delayed due to events outside our reasonable control, we will take reasonable steps to keep you informed.

If delivery cannot be completed due to incorrect address details or your unavailability, we may charge for reasonable re-delivery costs.

9. Missing or Lost Deliveries

If your order has not arrived within the expected timeframe, please contact us at:

support@unitycoffee.uk

We will investigate and, where appropriate, arrange a replacement or refund in accordance with our Returns Policy and Legal Terms.

10. Contact Us

If you have any questions about shipping or delivery, please contact us at:

support@unitycoffee.uk